About Us

Rachel Kooyman, CHA

Rachel  has worked in the hospitality field for over 15 years. She is an  energetic, charismatic individual with a passion for helping people.  Well organized, outgoing and always eager to help, Rachel is very  excited to share her experiences with those who require it.
Born and  raised in South Western Ontario, Rachel attended Fanshawe College and  received a diploma in Tourism and Travel. She believed she would end up  working in the airline industry before falling into her passion of  working in Hotels. She has spent time working for properties in London  and Brantford before moving to Ottawa in 2010.
Currently Rachel is  the Hotel Manager at the Best Western PLUS Ottawa Downtown Suites, a  downtown limited service hotel where she runs the daily operation of the  123 room property and has led them to be ranked in the top 5 on  Tripadvisor and has received a 4 green key rating with the Hotel  Association of Canada. Rachel is a Certified Hotel Administrator (CHA)  and believes in constantly upgrading education to stay on top of  industry knowledge. She is focused on providing exceptional customer  service to guests while supporting staff and keeping the property up to  date with today's ever changing standards.
Along with the day to day  operations of the Best Western hotel, Rachel is involved in the  management of two independent hotels along side experienced  professionals.
Volunteering and community involvement is an important  part of a well rounded career. Rachel is extremely involved with the  Kiwanis Club of Ottawa and is currently serving a 2 year term on the  Board of Directors for the Club. She is the Vice-Chair for the  Ontario/Quebec Co-op with Best Western Hotel and Resorts and recently  Rachel has joined an advisory committee for a local college where she  has the opportunity to mentor students who have the same passion for  hospitality that she has.